| A | B |
| growing trend for employers | online resumes |
| tell the good and the bad | full disclosure |
| dates of employment | listed in reverse chronological order |
| Questions to ask during interview | job related questions |
| collection of past work | portfolio |
| employees behavior | company's ethical conduct |
| being deployed - give mgr. list of responsibilities | delegating responsibility |
| able to adjust | willingness to change |
| personal info to help with application | resume |
| recognize one's own strengths and weaknesses | self-awareness |
| using good manners | being courteous |
| federal agency responsible for consumer protection | Federal Trade Commission |
| working with others to obtain a common goal | teamwork |
| revising sales goals | establishing goals |
| keeping information confidential | loyal |
| courteous and helpful | kindness |