| A | B |
|---|
| maintaining sense of self worth | self-esteem |
| store tries to sell higher priced item than advertised | bait and switch |
| certificate in recreation management | education |
| names of former employers | experience |
| hospital volunteer work | experience |
| making decisions on good sense | good judgment |
| type of job desired | objective |
| contract between agent and client | code of ethics |
| feedback from reader panels | communication |
| high regard for boss | respectful |
| federal agency responsible for consumer protection | Federal Trade Commission |
| being approachable | friendliness |
| Natl. Honor Society | activities and awards |
| positive recommendations | references |
| truthful, trustworthy and honest | integrity |
| standing up for your rights | assertiveness |
| Know about company's products/services | prior to interview |
| Managers focus on | training employees |
| children not admitted for free at rodeo | false advertising |
| increase billings by 30% within 5 years | goal-setting |
