| A | B |
|---|
| culture stories | Stories that illustrate the values of the people who make an organization work. |
| empowerment | A TQM strategy that involves forming people into groups to solve problems and complete tasks; a process through which employees feel they are in control of their own contributions to the firm. |
| ISO 9000 | A management philosophy that seeks to put into place formalized standards throughout businesses and industries by providing evaluation and certification for compliance to standards of quality. |
| psychological contract | An agreement that is not written or spoken but is understood between people. |
| quality movement | A business development that was established in Japan in the 1940s and spread to the United States in the 1980s that emphasizes the highest standards in the process of production as well as in the final product. See Total Quality Management. |
| rewards | In TQM, benefits for employees, including profit sharing or paid bonuses In behavior modification, the factors designed to encourage a behavior. |
| team building | The process of creating and encouraging a group of employees to work together toward achieving group goals and increased productivity. |
| team spirit | The energy and shared commitment that result from teamwork. |
| work team | A group of employees with shared goals who join forces on a work project |
