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Java Games: Flashcards, matching, concentration, and word search. |
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Escalation and Remote Assistance Codes
for analysts to be more familiar with the right codes
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| A | B |
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| ER1 | KA not found |
| ER2 | KA found but doesn't solve the problem |
| ER3 | Escalation according to KA |
| ER4 | NO access |
| ER5 | HW or SW installation |
| ER6 | Product not supported |
| ER7 | End user requested /declined troubleshooting |
| ER8 | Not sure of resolution and none of the escalation code fits the issue |
| RA-SC | Connected successfully |
| RA-TE | Technical error |
| RA-FC | Failed to connect |
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