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Chapter 5 Consumer Behavior

AB
perceptionThe process by which people select, organize, and interpret sensory information
exposure, attention, interpretation,three stages of the process of perception
sensationThe immediate response by our eyes, nose, mouth, or fingers to such basic stimuli as light, color, sound, odor, and texture
redResearch has indicated that this color creates feelings of arousal and stimulates appetite
trade dressSome color combinations come to be so strongly associated with a corporation that they become known as THIS
exposurestimulus comes within the range of someone's sensory receptors
absoluteTHIS threshold refers to the minimum amount of stimulation that can be detected on a sensory channel
just noticeable differenceThe minimum difference that can be detected between two stimuli
differentialTHIS threshold refers to the ability of a sensory system to detect changes between two stimuli
Subliminal perceptionTHIS occurs when a stimulus is below the level of an individual's awareness
Attentionthe extent to which processing activity is devoted to a particular stimulus
semioticsthe filed that examines the correspondence between signs and symbols and their role in the assignment of meaning
interpretationthe meanings we assign to sensory stimuli
positioning strategyTHIS guides how a company uses elements of the marketing mix to influence the consumer's interpretation of the brand's meaning in the marketplace relative to its competitors.
multitaskingProcessing information from more than one medium at a time
Gestaltroughly means whole, pattern, or configuration or the whole is greater than the sum of its parts
symbola sign that relates to a product by either conventional or agreed-on associations
contrastSize, color, position, and novelty are all strategies for creating THIS
sensory marketingwhen a gas station puts out the scent of freshly baked cinnamon rolls at the pumps to entice consumers to come inside is an example of this
sensory overloadConsumers who are exposed to more information than they can process are in a state of THIS


Marketing Education/DECA
Terre Haute South High School
IN

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