| A | B |
|---|
| Leadership | influence and motivate others |
| Training | understand the tasks |
| Planning | allows business to achieve goals |
| Organizational structures | defines roles of employees |
| Business plan | document outlining goals |
| Strategic guidelines | operating policies/procedures |
| Management | directs and controls |
| Communication | vital in customer service |
| Scheduling | allows for efficient production/distribution |
| Gantt chart | graphic schedule |
| PERT diagram | project schedule in diagram |
| Risk management | safety/security in business |
| Service business | dominates economy |
| Internet business | attracts customers |
| Home-based business | business conducted at home |
