| A | B |
|---|
| Retail store | Obtains goods from wholesalers to sell to consumers (business to consumers) |
| Wholesale | Obtains goods from suppliers to sell to retailers (business to business) |
| Department store | Sells a variety of goods and services in a single store, many services |
| Warehouse club | Offers price advantages, bulk quantities, limited selection to its members |
| Super store | Offers price advantages and wide product selection |
| Consignment store | Sells used merchandise; consigner offers for sale, retains if not sold |
| Thrift store | Sells used merchandise, encouraging being frugal, using resources wisely |
| Specialty store | Sell goods and services for specialized purposes |
| Door-to-door sales | Salesperson comes to home, either by invitation or not |
| Catalog shopping | Shopper calls on telephone to buy goods listed in a catalog, 24/7 availability |
| Telemarketing | Seller calls on telephone to sell goods or services |
| T-commerce | Shopping in response to ads on television |
| E-commerce | Buying goods and services on the Internet, including Internet auctions |
| Reliability | Being able to depend on a person or business to back up their claims |
| Services | Special consumer features offered by a store or other seller |
| Impulse buying | Buying on the spur of the moment, without planning |
| Warranty | A guarantee that a product will perform up to specified standards; four types are implied, written, full, and limited warranties |
| Estimate | A total expected cost, in writing, for performing a service prior to completion |
| Work order | Gives authority to a service provider to perform services |
| Contract | Legally binding document signed by all parties in an agreement |
| Service warranty | Guarantees certain quality standards of performance |
