| A | B |
|---|
| Feedback | necessary for effective communications |
| Oral | must be clear |
| Written | Example is business letter |
| Electronic Communication | should be used in same work location |
| Non-verbal | awareness of body language |
| Communications channel | ways a message can be sent |
| dynamic delivery | vibrant, compelling presentation that grabs/holds attention |
| Distraction | interferes with sending/receiving of messages |
| Distortion | messages misunderstood |
| Summarization | way to improve oral communications |
| active listening | listenerr is focusing complete attention on the speaker |
| Feedback | responses to previous messages |
| Agenda | assists in effective meetings |
| Brainstorming | discuss potential ideas to solve a problem |
