| A | B |
|---|
| Block style | Busines-letter format in which all parts of the letter are printed beginning at theleft margin, and paragraphs are separated by one or two line spaces. |
| I emphasis | Writer focuses more on his or her own needs than those of the reader, limiting ability to show empathy. |
| Indented style | A business-letter format in which paragraphs are indented, and some elements are moved to the centre margin. |
| Modified block style | A business-letter format in which elements of both the block style and indented style appear. |
| Partial yes | A response in which the writer is unable to completely fill an order or completely satisfy a request. |
| Positive letters | Business letters in which the writer is able to say "yes" to a request, claim, or order. |
| You emphasis | Writer focuses more on the reader's needs than his or her own. |
| Letterhead | The name for the text and garphics that are pre-printed at the top of company stationery. |
| Subject Statement | Briefly describes the topic of your letter. |
