| A | B |
|---|
| CONSTRUCTIVE CRITICISM | PRESENTED IN A WAY TO HELP |
| DISCRIMINATION | UNEQUAL TREATMENT |
| DIVERSITY | VARIETY; PEOPLE WITH DIFFERENT BACKGROUNDS |
| ETHICS | PRINCIPLES THAT GOVERN A SOCIETY |
| LEADERSHIP | INSPIRING OTHERS |
| NEGATIVE | NOT CONSTRUCTIVE OR HELPFUL |
| TACT | ABILITY TO SAY THINGS IN A WAY NOT TO OFFEND OTHERS |
| VERBAL | COMMUNICATING WITH WORDS |
| NON-VERBAL | COMMUNICATING THROUGH GESTURES ETC. |
| FEEDBACK | LISTENERS RESPONSE THAT TELLS A SENDER THE MESSAGE IS UNDERSTOOD |
| CONFLICT | CLASH BETWEEN OPPOSING IDEAS |
| CONFLICT RESOLUTION | PROBLEM SOLVING STRATEGY |
| DEFENSIVENESS | EMOTIONAL GUARD AGAINST NEGATIVE OPINION |
| ETIQUETTE | GOOD MANNERS IN DEALING WITH PEOPLE |
| STEREOTYPE | OVERSIMPLIFIED OR DISTORTED BELIEF ABOUT A GROUP OF PEOPLE |
| PROFESSIONALISM | HANDLING PROBLEMS AND CRITICISM GRACEFULLY |
| AUTHORITATIVE/AUTOCRATIC LEADERSHIP | MAKES MOST ALL DECISIONS ALONE |
| PARTICIPATORY/DEMOCRATIC LEADERSHIP | MAKES MOST DECISIONS AS A RESULT OF GROUP |
| LAISSEZ FAIRE | DOES NOT MAKE MANY DECISIONS/LETS IT HAPPEN NATURALLY |
| TEAMWORK | PEOPLE ALL PARTICIPATING AND WORKING POSITIVELY TOWARD SAME GOAL |
