| A | B |
|---|
| retail store | Obtains goods from wholesalers to sell to consumers |
| wholesale | Obtains goods from suppliers to sell to retailers |
| department store | Sells a variety of goods and services in a single store |
| warehouse club and super store | Offers price advantages and wide product selection to its members |
| discount store | Sells certain lines of merchandise at below-average prices |
| consignment store | Sells used merchandise at reduced prices |
| thrift | The quality of being frugal, using resources wisely |
| specialty store | Sell goods and services for specialized purposes |
| door-to-door sales | Salesperson comes to home, either by invitation or not |
| catalog shopping | Shopper calls on telephone to buy goods listed in a catalog |
| telemarketing | Seller calls on telephone to sell goods or services |
| T-commerce | Shopping in response to ads on television |
| E-commerce | Buying goods and services on the Internet, including Internet auctions |
| reliability | Being able to depend on a person or business to back up their claims |
| services | Special consumer features offered by a store or other seller |
| impulse buying | Buying on the spur of the moment, without planning |
| warranty | A guarantee that a product will perform up to specified standards; four types are implied, written, full, and limited warranties |
| estimate | A total expected cost, in writing, for performing a service |
| work order | Gives authority to a service provider to perform services |
| contract | Legally binding papers signed by all parties in an agreement |
| service warranty | Guarantees certain quality standards of performance |
