| A | B |
|---|
| Conceptual Skills | Skills that help one to see the relationships among the parts of the enterprise and to visualize its future. |
| Manager | Person who coordinates the people, processes, and other resources of your operation on a daily basis. |
| Operational Plans | Plans that address short-range objectives for the implementation of tactical plans. |
| Organizational Structure | Explanation of how the departments in a business relate to each other. |
| Quality Control Program | A check for quality that is built into the production process to make sure products meet certain standards. |
| Situational Management | The use by managers of whichever leadership style their circumstances dictate. |
| Strategic Plans | Long-range objectives based on long-term goals used to map out a business for three to five years. |
| Tactical Marketing Objective | Marketing objectives that a business plans to reach within one year. |
| Tactical Plans | Plans that focus on a period of one year or less. |
| Total Quality Management | A style of management based on customer satisfaction. |
| Working Management Plan | A plan that serves as a reference point for making short-term decisions. |
| Time Management | The process of allocating time effectively. |
