| A | B |
|---|
| closing the sale | obtaining an agreement to buy from the customer |
| buying signals | the things customers do or say to indicate readiness to buy |
| trial close | an inital effort to close a sale |
| which close | encourages a customer to make a decision between two items |
| standing-room-only close | used whn a produt is in short supply or when the price will be going up in the near future |
| direct close | a method in which you ask forthe sale |
| service close | a clsonig method in which you explain services that overcome obstacles or problems |
| Suggestion selling | selling additional goods or services to the customer |
| Customer Relationship management | involves finding customers and keeping them satisfied |
