| A | B |
|---|
| Good | A physical object that is purchased. |
| Service | An action that is performed by someone's benefit. Examples: Car Repair and Hair Cuts |
| Retailer | One who sells goods and services directly to consumers. |
| Marketplace | All retailers' goods and services available to the general public. |
| Merchandise | A product or physical item purchased. Examples: Food and Electricity |
| Consumable Product | A product that typically provides a single use or period of use and is destroyed or disappears as the consumer enjoys the product. |
| Durable Product | A product that lasts for a long period of time and continues to be available to the consumer for more than a single use. |
| Warranty | A guarantee that a product is in good working order and will give good service for a reasonable amount of time. |
| Government Agency | An organization that operates as part of the state or federal government. |
| Merchant Services | Any helps provided to consumers by companies/stores/businesses. |
| Consumer Affairs Department | A department of a business that communicates with customers about their rights and needs as consumers. |
| Consumer Advocate | A person or organization that works on behalf of consumers' interests and rights. |
| Better Business Bureau (BBB) | A nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local |
| Consumer Action Panel | A group formed by a trade association to address consumer complaints. |
| Right to be Safe | Being entitled to protection against potentially harmful goods and services. |
| Right to be Informed | Being entitled to information about a seller's reputation, product and service performance, quality, and price. |
| Right to Choose Products and Services | Having the opportunity to select goods, services, and places to shop. |
| Competition | A situation in which the same or similar goods and services are offered by more than one seller. |
| Right to be Heard | Having opportunities to make known likes, dislikes, and problems with products and services. |
| Right to Redress | Being entitled to a fair and quick remedy to a wrong or loss. |
| Right to Consumer Education | Being entitled to training to gain knowledge and skills as consumers. |
| Right to Service | Being entitled to convenience, courtesy, and responsiveness. |
| Right to a Healthy Environment | Being able to live in a safe, non-threatening environment. |
