| A | B |
|---|
| Empathy | Understanding another person's feelings |
| Responsibility | Being accountable for your actions |
| Dependability | Accepting responsibility for your job |
| Competence | Being qualified & capable to perform task |
| Honesty | Being truthful & trustworthy |
| Self-motivation | Determining things that need to be done |
| Acceptance of criticism | Learning from constructive comments |
| Willingness to learn | Obtaining additional education to adapt to change |
| Discretion | Being considerate of others |
| Tact | Saying the most fitting thing |
| Patience | Controlling your behavior in difficult situations |
| Enthusiasm | Working with a positive attitude |
