| A | B |
|---|
| active listening | giving critical attention to verbal comments & observing nonverbal behaviors for content & inconsistencies, while attempting to understand the client's view of a situation |
| blocking | unconscious restraint that results in loss of thought process so that the person stops speaking |
| circumstantiality | cannot be selective when speaking and describes in lengthy, great detail |
| echolalia | involuntary parrot-like repetition of words spoken by others, often accompanied by twitching of muscles |
| flight of ideas | rapid shift between topics that are unrelated to each other |
| focusing | communication technique that helps client concentrate on a specific issue |
| kenesics | body movements such as hand gestures, facial expressions, movement, arm placement, and other mannerisms that can invite the trust of the client or block further interaction |
| loose association | vague, unfocused, illogical change of thoughts seen in psychosis (derailment) |
| neologism | meaningless new word created to which the person gives a special significance as seen in psychosis |
| objectivity | characteristic that allows the nurse to remain unbiased & able to view facts & events without distortion by personal feelings, prejudices or judgments |
| reflection | communication technique that paraphrases message client has conveyed to the nurse |
| restating | repeats to client the content of interaction that serves to lead & encourage further discussion |
| validation | attempts to verify the nurse's perception of feeling conveyed by either or nonverbal message of the other person |
| verbigeration | repeating of words, phrases or sentences several times |
