| A | B |
| acceptance | ability to see the client as a person with worth & dignity who is not judged or labeled by the standards of another |
| empathy | awareness of what another person is saying & feeling with a perception of the situation from that person's perspective |
| genuineness | attribute of realness & concern that fosters an honest & caring foundation for trust |
| orientation phase | introductory phase of the therapeutic relationship that involves getting to know the client, building trust, identifying problems & expectations, and establishing a baseline for the next step in the process |
| professional boundaries | gaps between the concern and perceived power of the nurse and the client's dependent nature |
| self-awareness | consciousness of one's own individuality & personality with an attitude of openness to make positive changes |
| termination | time of promoting the client independence in getting along with others depending on his/her own strengths through improved adaptive skills |
| working stage | phase in which outcomes & interventions toward behavior change are planned & goals are developed to improve the client's well-being |