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Consumer Behavior #1

AB
BEHAVIORISMthe psychological theory (of Watson & Skinner) that all behavior is the result of stimuli & reinforcements
BLACK BOXthe Behaviorist doctrine that we can only observe stimuli, reinforcements, and responses, and not what is going on in a person's mind
CONSUMERa customer or potential customer
DATAa plural word meaning the bits of information which have been observed
EMPIRICISMthe method of science: this is based upon objectivity & precision of measurement
INFERENCEthe process of reasoning from something directly observed to something else not directly observed
ORGANISMa person (or animal)
PROMOTIONadvertising & direct sales
PSYCHOLOGYthe scientific study of behavior
SKINNERa 20th century behaviorist who reduced all behavior to the result of reinforcement
WATSONan early 20th century behaviorist who reduced all behavior to stimulus and response
STIMULUSa perceivable change of energy in the organism's environment
RESPONSEa behavior or decision made by the organism
THEORYan abstract concept used to help understand the data


Professor of Psychology
Crafton Hills College
Long Beach, CA

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