| A | B |
|---|
| Profit | is the amount of money, from sales and services, remaining after all costs have been paid. |
| Tourists | People who take trips of 100 miles or more and who stay at least one night away from home are called. |
| Pleasure | Tourism is best defined as traveling for. |
| Traveling | can be defined as leaving overnight the region in which one lives |
| Heritage | Trips that are based on providing historical information about a location and its most prominent historical sites are often called. |
| Souvenir | An item that reminds you of a place you visited is called a. |
| Direct spending | Money that goes directly form the travelers into the economy is called.. |
| Destination | A major stop or attraction for travelers is called a destination |
| Convention | A convention is a meeting with large numbers of people in attendance. |
| Good service/ Customer satisfaction | The important aspect of any hospitality and/or tourism business |
| Travel package | One in which several travel components are "bundled" together and sold as one product. |
| Travel agent | A professional who analyzes a travelers needs and then prices, recommends, arranges, and sells one or more components of that person's trip. |
| Visiting friends and relatives | The type of travel where you take the family car to go visit and then you usually stay at the house of the people you are visiting. |
| Car rental agencies | These businesses give both business and leisure travelers the freedom to go where and when they want without having to rely on public transportation. |
| Pilgrimage | Travel undertaken for a religious purpose |
| Meetings and conventions | This sector of the travel industry facilitates the event functions of all sizes for business, societies and organizations. |
| Physical Geography | The study of the physical features of the earth's surface, such as climate, water and landforms, and the processes that affect them. |
| Human geography | The study of the characteristics and features of the earth and how they relate to or are the result of human activity. |
| Travel geography | Examines tourism and tourist destination with respect to both physical and human geography. |
| Perk | An added benefit that may be used as a means to attract and keep good employees. |
| Preferred Vendor | A vendor with whom there is a negotiated agreement for discount prices based on volume. |
| Trade show area | Most conventions that are directed toward a specific industry requiring meeting rooms and a |
| State tourism agencies | public/private partnerships that promote tourism in a state. |
| Frequent | User programs that are designed to reward customers for repeat business. |
| Event coordinator | A city hosting an event generally will have a full time staff person, who works with the group sponsoring the event. |
| Itinerary | The route of a journey or tour or the proposed outline of a trip or tour. |
| Hostel | An inn tat provides the budget tourist a minimal sheltered place to sleep for a minimal price. |
| Ecotourism | Responsible travel to natural areas that conserves the environment and sustains the well-being of the local people |
| Adventure | Travelers push themselves through physical activity and take risks without doing harm to others in the environment. |
| Business conference or trade shows | Events that bring together people employed in the same industry to learn, share and socialize. |
| Certified meeting professional | A person who demonstrates the standard knowledge and skills needed in the conversation industry. |
| Code of ethics | Guidelines most professional associations have that are used to guide the behavior and decisions of their members. |
| Service Quality | The degree to which a service meets a customer's need and expectations. |
| Front of the house | In the lodging industry, the places of contact with customers |
| Guest Cycle | Includes all of the events that occur between the time a guest initially makes a lodging reservation and finally checks out of the property. |
| Tour | A guided or escorted travel product that bundles several elements. |
| Theme Park | is an amusement park that has a specific motif or subject for its rides and attractions. |
| Culinary Arts | are the practice of selecting, combining, preparing, cooking, serving, and storing food and beverages. |
| Product Life Cycle | begins at the time the product is introduced and last until it is no longer purchased. |
| Front of the House | all areas of a hospitality business to which the public has access, such as the lobby, guest room, fitness center, meeting rooms, restaurants, and gift shops. |
| Large scale | a major event such as Super Bowl or a NASCAR race. |
| Back of the House | all areas out of the view of customers that include the engineering/facilities staff who take care of the building and equipment. |
| Public Relations | refers to positive and mutually beneficial relationships with the public. |
| Trade Show Area | the area of a banquet/ convention facility that is made up of booths set up by vendors who wish to make attendees aware of their products and serivces. |
| Event Coordinator | a full-time staff person who works with the group ssponsoring an event; his or her resonsibilities may include concept development, marketing, project management and post-event analysis. |
| Professional Organization | Groups of people who meet for professional growth and to network with people emplyed in related businesses. |
| service Recovery | a way to manage disgruntled custormers and turn them into repeat business raving fans. |
| News Release | is a short article sent to menbers of the media prior to a special event. |
| Touch Point | each point that a travel or tourism business makes contact with a customer to potentially generate increased revenue. |
