| A | B |
|---|
| passive listening | listening role in which the listener does not share in the responsibility nor involve himself in the communication process |
| listening spare time | thinking time created by the ability to listen faster than people can speak |
| appreciative listening | listening style used to enjoy and savor pleasurable sounds such as music and nature |
| discriminitive listening | listening style used to single out one particular sound from a noisy environment |
| Empathetic listening | style of listening encouraging people to talk freely without fear of embarassment |
| Critical listening | listening style used to evaluate and analyze a message for logic and value |
| Filters | to use emotional barriers to absorb information selectively |
| Testimonials | celebrity or expert endorsement of a message |
| False Comparisons | comparison of unlike things |
| Jump on the Bandwagon | persuasive technique based on the need to conform |
| Stack the Deck | to present unbalanced evidence that only presents one side |
| Name Calling | to give someone a negative label without any evidence |
| door openers | a phrase used by the listener to invite the speaker to continue |
| Paraphrase | to repeat in one's own words |
| Summarize | to cover the main points in a compact manner without wasted words |
