| A | B |
|---|
| Managed Care | A system of providing and monitoring care in which access, cost, and quality are controlled before ordering delivery of services. |
| Organizational Structure | Commonly held beliefs, values, norms, and expectations that drive the work force. |
| Performance Improvement | Activities and behaviors that each individual does to meet customers’ expectations. |
| Phenomenon | Observable fact or event that can be perceived through the senses and is susceptible to description or explanation. |
| Preferred Provider Organization (PPO) | A type of managed care model in which member choice is limited to staff and professionals within the system. |
| Primary Care Provider | Health care staff/professional who a client sees first for health care; typically a family practitioner (physician/nurse), internist, or pediatrician. |
| Primary Health Care | Client’s point of entry into the health care system; includes assessment, diagnosis, treatment, coordination of care, education, preventive services, and surveillance. |
| Quality Assurance | A traditional approach to quality management in which monitoring and evaluation focus on individual performance, deviation from standards, and problem solving. |
| Research | Systematic method of exploring, describing, explaining, relating, or establishing the existence of a phenomenon, the factors that cause changes in the phenomenon, and how the phenomenon influences other phenomena. |
| Self-Care | Learned behavior and a deliberate action in response to a need. |
| Theory | Set of concepts and propositions that provide an orderly way to view phenomena. |
| Primary Prevention | Methods are use before the person gets the disease, aims to prevent the disease from occurring. |
| Secondary Prevention | Utilized after the disease has occurred, but before the person notices that anything is wrong. |
| Tertiary Prevention | Targets the person who already has symptoms of the disease. |
| Primary Health Care | Example; may be doctors, nurse practitioners or physician assistants. There are some "specialties“ like OB-GYNs, geriatricians and pediatricians |
| Secondary Health Care | Example; being referred by a health care provider to a specialist. |
| Tertiary Health Care | Example; once a patient is hospitalized and needs a higher level of specialty care within the hospital, he or she may be referred to this type of care. |
