| A | B |
|---|
| good | A physical object that is purchased |
| service | An action that is performed for someone’s benefit |
| retailer | One who sells goods and services directly to consumers |
| marketplace | All retailers’ goods and services available to the general public |
| merchandise | A product or physical item purchased |
| cosumerable product | A product that typically provides a single use or period of use and is destroyed or dissapears as the consumer enjoys the product |
| government agency | An organization that operates as part of the state or federal government |
| merchant services | Any helps provided to consumers by companies/stores/businesses |
| consumer affairs dept | A department of a business that communicates with customers about their rights and needs as consumers |
| consumer advocate | A person or organization that works on behalf of consumers’ interests and rights |
| right to choose products and services | Having the opportunity to select goods, services, and places to shop |
| Having the opportunity to select goods, services, and places to shop | Having opportunities to make known likes, dislikes, and problems with products and services |
| right to service | Being entitled to convenience, courtesy, and responsiveness |
| right to a healthy environment | Being able to live in a safe, non-threatening environment |
| to choose purchases carefully | Make purchases from companies with reliable products and ethical business practices |
| to seek redress | Pursue remedies whenever products/services do not meet expectations |
| to reward good service | Use your buying power to support reliable sellers and service providers |
