| A | B |
| attitude | a person's outlook on life that reflects how he or she feels and thinks about other people and situations |
| self-esteem | having confidence and satisfaction in oneself |
| individual responsibility | willingness to answer for one's conduct and decisions |
| initiative | making oneself do what is necessary |
| self-management | initiative |
| sociability | interacting easily with people |
| ethics | a guiding set of moral values |
| integrity | the quality of firmly following one's moral values |
| confidential | private |
| work ethic | how a person feels about his or her job and the effort he or she puts into it |
| constructive criticism | pointing out and analyzing a weakness to cause improvement without embarrassment |
| job evaluation | a supervisor's written review of an employee's work performance |