| A | B |
|---|
| interpersonal skills | a display of friendliness and sensitivity to the needs of others through communication and listening |
| team | a small group of people working together for a common purpose |
| quality assurance or control | a commitment by everyone in an organization to exceed customer expectations; also strategies that ensure products and services are of the highest quality |
| functional team | a team of workers with similar skills and expertise, usually from the same department |
| cross-functional team | a team of workers from different areas within a company who are assigned to work on a specific project, contributing different types of expertise |
| multifunctional team | a team of cross-trained workers who can perform the duties of all other members on the team |
| self-directed team | a work team that has been given full responsibility for carrying out its assignment |
| norm | a pattern that is typical in the develoopment of a social group |
| goal | whatever a person wants to attain |
| Gantt Chart | a graph that shows the steps of a task divided across a timetable |
| problem | the difference between reality and expectation |
| problem solving | the process of making an expectation a reality |
| criteria | standards used to find the best solution to a problem |
| constraint | factors that may restrict or hinder a person's ability to solve a problem |
| brainstorming | group technique used to develop many ideas in a short time |
| compromise | when opposing sides give up something of value to help solve a problem |
| consensus | full acceptance and support for a decision by all members of a group |
| conflict | a hostile situation resulting from opposing views |
