| A | B |
|---|
| budget | a written plan to help a person make the most of the money earned |
| emergency cash fund | money saved to cover unexpected expenses |
| consumers | people who use their income to buy the items they need and want |
| goods | any type of product that a consumer buys, such as food and clothing |
| services | any type of work that a consumer pays to have done, such as repair, dry cleaning, or hairstyling |
| warranty | a written promise made by a manufacturer guaranteeing a product's performance and quality standards and indicating what will be done if the product does not meet the standards |
| service contract | an extended warranty to cover an extra time period for additional cost |
| impulse buying | making an unplanned purchase; buying something without thinking about it first |
| comparison shopping | looking at different brands and models of a product in several stores to compare price, quality, and features before buying |
| recourse | the consumer's right to complain and receive a response for any product or service that does not meet his or her expectations |
| Better Business Bureau (BBB) | a nonprofit organization sponsored by private businesses to help settle consumer complaints against local business firms |
| Consumer Product Safety Commission (CPSC) | a government agency that sets and enforces safety standards for consumer products and investigates product safety complaints |
| Food and Drug Administration (FDA) | a government agency that protects consumer safety - it regulates the production , packaging, and labeling of foods, drugs, and cosmetics |
| Federal Trade Commission (FTC) | a government agency that helps prevent unfair competition, deceptive trade practices, and false advertising in the marketplace |
| Federal Communications Commission (FCC) | a government agency that helps protect your rights to information and selection |
| consumer fraud | the use of trickery or deceit to gain some type of unfair or dishonest advantage over the consumer |
| skimming | stealing a credit card number |
| phishing | tricking someone into giving out personal and financial information, such as an identification number or password; usually done by e-mail or over the phone |
