| A | B |
|---|
| Service Level Agreement | This tool assists Clients in assessing and managing their expectations of TheMIGroup. |
| Needs Asssessment Form | This form is utilized to determine the home's eligibility in the home sale program. |
| Home Sale Closing Documents | This set of documents must be completed by the Employee within 7 days of receipt and sent back to the RM. |
| Welcome Package | Provides additional and useful information to the Employee in a written format. |
| Self-Introduction | This is a key aspect of the Initial Counseling Call and allows the RM to introduce themselves to the Employee. |
| Initial Counseling Call | This must be completed within 24 hours of receiving the Client initiation. |
| Client Policy | It is important to carefully review this to ensure you are counseling the Employee appropriately |
| AV Policy Components | Information related to the selection of brokerages/realtors is typically component. |
