| A | B |
|---|
| Client calls for status on a Georgia MVR | Status > MVR- US |
| Client requests to add elements to a case | Backgrounds > Addl Search Requested |
| Candidate has questions about a dispute they have initiated. | Applicant > Consumer Disclosure/Dispute |
| Client asking why a case was adjudicated as ineligible. | Backgrounds > Scoring/Compliance questions |
| Client requests status on Education Verification from University of Georgia | Status > Education Verification- US |
| Client provides the candidate's Date of Birth to continue a search that was on hold | Missing Information > MI - Date of Birth |
| Caller is not listed on the account but would like access | Account Set Up > Add/Delete/Edit User |
| Client calls for the status of a Felony & Misdemeanor search | Status > Crim – County |
| Client requests status of an NCRF | Status > Crim – National Crim |
| Client calls because they are locked out of EA | Tech Support > Locked Account / User |
