| A | B |
|---|
| formal training programs | These are used today to train supervisors |
| executives | this level of management has probably had EXTENSIVE management training |
| happy employees | If employees are THIS they tend to have better work performance levels |
| supervisors | this level of management is repsponsible for the work of each of their employees |
| work schedules | tool is most important when a supervisor is determining the work to be done, setting priorities, and ensuring that the work is completed |
| quality control | a lack of THIS is probably responsible for spending too much time correcting errors and redoing work |
| decisions | business can gather research from government organizations,universities, trade associationsto to make good business __________________ |
| supervisors | Decisions about the daily operations of a specific unit in a business are the responsibility of |
| a symptom | A sign or indication that something appears to be a problem is |
| All levels | which levels of management are involved in decision making for a business |
| solution | A problem is a difficult situation requiring one of THESE |
| best solution | final step in the decision-making process is to select THIS |
| strengths and weaknesses | Regular formal and informal performance reviews can reveal an employee’s |
| Possible solutions | 2nd step in problem solving is to list THIS |
| ask questions | The best way to determine the problem after a symptom has been identified is to do THIS |
| work schedule | used to identify the tasks to be done, employees assigned to the work, and the time frame for completion of each task |
| supervisors | Common responsibilities for this management level include:Communicate goals and directions. encouraging employees to do their best, controlling costs and using resources efficiently |
| management skills | Ways to develop THESE if not provided by the company is to read management materials, take a management courses, participate in professional management associations |
| controlling activities | Managers use information systems to reduce the amount of time spent |
| experiment | An effective way to test one or more solutions if to conduct one of these |
| procedures after solution is determined | determine the best way to implement the solution. identify who should be a part of implementing the solution. gather information to determine if the solution is solving the problem |
| controlling | Studying and evaluating the results of a solution is part of THIS function of management |
| results changes | When solving a problem, what needs to be done after the best solution has been selected and implemented is to study the ___________ and make any necessary _____________ |
| management role | common set of activities that make up an important part of a manager’s job |
| management information system | computer-based system that stores, organizes, and provides information about a business |
| problem | difficult situation requiring a solution |
| performance review | procedure that evaluates the work and accomplishment of an employee and provides feedback on performance |
| symptom | A sign or indication of something that appears to be the problem |
| what-if analysis | A systematic way to explore the consequences of specific choices using computer software |
| time management | Managing work schedules to achieve maximum productivity |
| work coach | An experienced manager who meets regularly with a new manager to provide feedback and advice |
| management principles | fundamental guidelines for the decisions and actions of managers |
| quality control | The process of making sure work meets acceptable standards |
| Supervisors | This level of management can complete BOTH formal and informal evaluations |
