| A | B |
|---|
| human relations skills | are necessary skills for leaders to have |
| learned skills | leadership skills are not skills you are born with but instead are |
| power | the ability to control behavior |
| leadership characteristics | expert and identity power are related to |
| satisfied or disatisfied | when it coes to job satisfaction most employees are not completely |
| needs and employee interest | managers should make job assignments based on |
| work rules | created in order to maintain an effective work environment |
| expert power | A manager who is knowledgeable about industry trends, competition, and new technology is likely to influence behavior through |
| understanding others | A manager who realizes that each employee has different background as well as different attitudes, skills, and needs is demonstrating what human relations skill |
| organziation | Leadership is directly related to the success of THIS |
| human relation | Good leadership requires what general set of skills |
| objectivity | Leaders who can see all sides of a problem and not make biased judgments or statements posesses |
| initiative | if a leader is a self-starter and ambitiouis they may posess the leadership trait known as |
| expert | The type of power that results from the manager’s knowledge and skills |
| reward power | When managers increase employees’ salaries when they meet the goals established for them |
| identity power | A type of power often invested in experienced or well-liked employees |
| expert and identity | type of power is granted to managers by employees because the employees determine the managers are worthy of it |
| enjoy their work | Managers allow employees a great deal of control over their own work and do not supervise them closely if the managers believe that employees |
| get them involved | If some employees do not seem to enjoy their work, a manager can |
| autocratic | most efficient type of leader |
| democratic leader | encourages shared decision-making |
| open | management style would work best with employees who have their own specialized jobs and are expert in them |
| open | would not want to use this type of leadership with un-experienced employees |
| respect | when employees help develop the rules they generally have more what for them |
| leadership | Getting people to believe in the company's goals and work together to accomplish them |
| open leader | Leader who gives employees little or no direction |
| identity power | Power given to people because people identify with and want to be accepted by them. |
| autocratic leader | Leader who gives direct, clear, detailed, and precise orders |
| position power | Power that comes from the position one holds in an organization |
| democratic leader | Leader who encourages workers to share in decision-making |
| expert power | Power given to people because of their superior knowledge about the work |
| situational leader | Leader who adjusts his or her actions and decisions to the circumstances |
| work rules | Regulations designed to maintain an effective working environment |
| human relations | How well people who work together get along |
