| A | B |
|---|
| down payment | a portion of the total cost of an item that must be paid at the time of purchase |
| impulse buying | purchasing items on the spur of the moment |
| open dating | labeling method that indicates the freshness, or shlf life, of a perishable product such as milk |
| unit dating | sssssss |
| unit pricing | the use of a standard unit of measurement to compare the prices of packages that are different sizes |
| rebate | is a partial refund of the price of a product. |
| warranty | a written guarantee from the manufacturer or distributor that staes the conditions under which the product can be returned, replaced, or repaired |
| service contract | a separately purchased agreement by the manufacturer or distributor to cover the costs of repaining the item. |
| fraud | dishonest business practices that are meant to deceive, trick, or gain an unfair advantage |
| mediation | the attempt by a neutral third party to resolve a conflict between a customer and a business through discussion and negotiation |
| arbitration | a process whereby a conflict between a customer and a business is resolved by an impartial third party whose decision is legally binding. |
| samll claims court | a court that deals with legal disputes that involve amounts below a certain limit. |
| class-action suit | a legal action on behalf of all the people who have suffered the same injustice |
| legal aid society | a network of community law offices that provide free or low-cost legal assistance |
| approach | meth to buying goods and services |
| transactions | when a purchase or trade is made for a product or service |
| document | a file with information |
| eligible | when a offer falls within acceptable dates |
