| A | B |
|---|
| way to express yourself using your body as language instead of words | body language |
| firms who sell the company the provisions they need to operate | suppliers |
| movements of the body, head or hands that express an idea or emotion in communication | gestures |
| distance we require between us and those with whom we are communicating | personal space |
| a discrepancy between the verbal and nonverbal messages | mixed message |
| an outside interference that results in a breakdown of communication | noise |
| idea converted into words | encode |
| the who conceives of and sends an idea to a receiver | sender |
| idea or thoughts that are transmitted | message |
| person or group getting the message | receiver |
| message is translated in order to understand | decode |
| responding to a message | feedback |
| memos, notes, letters, advertisements | written message |
| act of sending a message without the use of words | non verbal message |
| drawings and charts | pictorial message |
| occurs when spoken words or sounds are used to transmit thoughts and ideas to others | oral message |
| choosing your words and thinking of them before you speak | auditing |
| customers in a professional business | client |
| the way clients are treated and handled by a business and its employees | customer relations |
| the ultimate purchasers of good and services | customer |
| money received by a business for the sale of its goods and services | income |
| directions or information that tell you what to do and how to do it | directions |
| what you would like to happen as a result of an encounter | outcome |
| holding your body when standing or sitting to transmit nonverbal signals | body posture |
| an expert commentator; an authority who expresses his or her opinion, usually on political issues | pundit |
| giving credit to whoever said it first; refer; point to | cite |
| a belief or set of beliefs | doctrine |
| an independent individual who does not go along with a group or party; a nonconformist | maverick |
