| A | B |
|---|
| Leadership: | Inspiring and influencing others. |
| Mediation: | To act as an intermediary; to work with opposing sides in order to resolve a conflict. |
| Memo: | An informal correspondence written within an organization. |
| Negative: | Not constructive or helpful. |
| Non-verbal communication: | Communicating without the use of words. |
| Professionalism: | Handling problems and criticism gracefully and maturely. |
| Punctual: | Being on time. |
| Self-discipline (control): | Training of oneself; correction or regulation of oneself for improvement. |
| Self-management: | Doing the things necessary to build a better career. |
| Sexual Harassment: | Any unwelcome behavior of a sexual nature. |
| Stereotype: | An oversimplified and distorted belief about a person or group. |
| Tact: | The ability to say and do things in a way that will not offend another person. |
| Team: | A group of people who work together to set goals, make decisions, solve problems, and put ideas into action. |
| Verbal: | Communicating with words. |
