| A | B |
|---|
| Crowdsourcing | a task ordinarily performed by one person is outsourced to a large group or community |
| Collective intelligence | the ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member |
| Web 2.0 | concentrates on developing the information-sharing and collaboration capabilities of the We |
| Ajax | enables Web applications to interact with users in much the same way they do with desktop applications `` |
| Wikis | Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet |
| Folksonomy | tagging of online content so non-technical users can classify and find information |
| Web Feed Services | content publicly available to users via Web feeds |
| Podcasts | audio/video digital-media files distributed through Web feeds to subscribed users |
| Semantic Web | Web data that is contextualized with the addition of machine-readable metadata |
| Mashups | Web pages that integrate content and scripts from multiple Web sites to create new applications |
| Social networking | the grouping of individuals with common interests or goals into specific groups or communities |
| instant Messaging | computer-based method of communication in which users can type and view messages sent to one or more recipients and view the responses immediately |
| Short Message Service | users type short text messages from mobile phones |
| "Short" text messages | Are no larger than 140 bytes |
| "Short" text messages | Are no longer than 160 English characters |
| SMS gateway | service that allows you to send text messages to an instant messaging (IM) service, the World Wide Web and desktop computers |
| Windows Remote Assistance | Allows a user to seek assistance from another person in a remote location |
| Blog | a collection of personal thoughts posted on a public Web site |
| Trackback | a blogger receives notification when other bloggers link to his or her blog entry |
| Microformats | allow bloggers to incorporate information from Web sites into their blog entries |
| Netiquette | encourages common sense and politeness, and establishes general rules for Internet etiquette |
| Convergence | the integration of telephony and data networks and technologies |
| Unified Communications | a business trend that seeks to simplify and integrate all forms of communication |
| Call Center | centralized office used for the purpose of processing a large volume of requests by phone |
| Presence | a status indictor that conveys a person's willingness and ability to engage in communications in real time |
