| A | B |
|---|
| Communication | The process of exchanging messages between a sender & a receiver |
| Channels | Or Media; The avenues through which messages are delivered |
| Feedback | A receiver’s response to a message |
| Barriers | Obstacles that interfere with the understanding of a message |
| Setting | Where communication takes place; includes place, time, sights & sounds |
| Distractions | Things that compete with the message for the listener’s attention; includes noises, conversations & competing thoughts |
| Emotional Barriers | Biases against the sender’s opinions that prevent a listener from understanding |
| Jargon | Specialized vocabulary used by members of a particular group |
| Persuade | To convince that person to change an opinion in order to get him or her do what you want |
| Enumeration | Listing items in order; often used when giving directions or explaining a process |
| Generalization | Listing items in order; often used when giving directions or explaining a process |
| Negotiation | The process of working with parties in conflict to find a resolution; requires willingness to work together |
