| A | B |
| cooperativeness | a willingness to work well with everyone else on the job to reach a common goal. |
| initiative | doing what needs to be done without being told to do it. |
| responsibility | willingness to accept an obligation and to be accountable for an action or situation. |
| self-management | doing the things necessary to build a better career. |
| ethics | principles of conduct that govern a group or society. |
| confidentiality | don't tell secrets to people who are not supposed to know them. |
| prejudice | an unjustifiable negative attitude toward a person or group. |
| loyalty | a feeling of strong support for someone or something |
| following directions | listen carefully, take notes, ask questions, |
| honesty | to tell the truth. |