| A | B |
|---|
| Management | Achieving goals |
| Planning | Determining goals and how to achieve them |
| Organizing | Determining structure |
| Leading | Directing and motivating |
| Controlling | Checking performance and adjusting |
| Top Management | Have a vision and allocate resources |
| Middle Management | Supervise lower-level managers |
| First-line Management | Supervise nonmanagement employees |
| Technical skills | expertise in a specific area/department |
| Human skills | Works effectively with others |
| Conceptual skills | Grasp the big-picture view |
| Maslow's theory | As needs are met in one level, you are motivated to reach the next |
| Job enrichment | Motivation factor for more challenging/creative work |
| Expectancy theory | concerns relationship with effort, performance and reward |
| Equity theory | Perceptions of fairness affect motivation |
| Autocratic | issue orders without input |
| Democratic | Take input from others |
| Free-rein | Team members decide how to accomplish the goal |
| Theory X and Y | Workers fall on two sides about capabilities and values |
