| A | B |
|---|
| Directing | Function of providing guidance to workers and work projects |
| lnformation | Knowledge, facts, or data |
| Human | People who work to produce goods or services |
| Manager | lndividual who carries out management functions |
| Communication skills | Ability to express yourself clearly and simply |
| First-line management | Supervisors who work directly with the employees who carry out the business's routine work |
| Relationship skills | Ability to interact and work successfully with others |
| Management | Process of coordinating resources to accomplish an organization's goals |
| Planning | Function of deciding what will be done and how it will be accomplished |
| Decision-making skills | Ability to choose among several alternatives |
| Top-level management | The same as executive management |
| Technical skills | Ability to understand the specialized aspects of jobs |
| Mid-level management | The level between president and shift supervisor |
| Controlling | Monitoring the work effort |
| Executive management | Another term for top-level management |
| Supervisory management | Another name for first-line management |
| Material resources | A business's equipment and supplies resources |
| Staffing | Finding workers for the business |
| Financial resources | All the sources of money available to the business |
| 0rganizing | Function of setting up the way the business's work will be done |
