| A | B |
|---|
| Noncommercial facilities | Food service operations within an institition |
| Robert Owen | Father of industrial catering |
| Plymouth Cordage Company | Introduced cafeteria services in 1920 |
| Fred Harvey | Started first chain restaurant in 1912 |
| Food service innovations | Drive through, food courts, home delivery, and laundro bars |
| Florence Nightingale | First dietitian and hospital administrator |
| Commercial Operations | Independent restaurants, chain restaurants, and franchises |
| Franchises | Special type of chain restaurants in which the facility owner pays a fee in exchange for the use of the name. |
| English Inns | Also called 'ale houses' started in 1400 |
| Qucik service franchises | Known as 'fast foods' started in 1920 by A&W Root Beer |
