| A | B |
|---|
| Agility | The ability to change and adapt quickly |
| Cohesiveness | The ability to work smoothly together as a unit |
| Competition | The rivalry between two or more businesses to attract scarce customer dollars |
| Cultural intelligence | The knowledge, ability, and willingness to adjust your opinions and behaviors so that you value and are sensitive to people and ideas from other cultures |
| E-commerce | The buying and selling of goods using computers |
| Economy | The system in which people make and spend their incomes |
| Flexibility | The ability to adapt to changes as they occur |
| Globalization | The rapid and unimpeded flow of capital, labor, and ideas across national borders |
| Innovation | Something new, such as a new product, strategy, or process |
| Innovative management | A style of management that is more participative and facilitative than traditional, controlling management |
| Market orientation | A strong focus on meeting customer needs and wants |
| Open-mindedness | A willingness and ability to consider new ways of thinking |
| Organizational learning | A concept that refers to a firm’s ability to accept and respond to change appropriately, becoming as effective and efficient as it can be |
| Outsourcing | Acquiring assistance from outside organizations/consultants to obtain goods or services to accomplish business objectives or perform primary business activities |
| Proactive management | A style of management that involves anticipating and planning in advance for change, rather than simply reacting to outside events when they occur |
| Product life cycle | The stages through which goods and services move from the time they are introduced on the market until they are taken off the market |
| Productivity | The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs) |
| Scalability | The ability to quickly adjust and align an organization’s people and resources in response to market change; an aspect of organizational agility |
| Slack resources | Resources above and beyond what are needed to operate an organization |
| Resources above and beyond what are needed to operate an organization | The ability to change quickly; an aspect of organizational agility |
| Visibility | The ability to anticipate change; an aspect of organizational agility |
