| A | B |
|---|
| Electronic procurement | Uses the Internet to make it easier, faster, and less expensive for an organization to purchase goods and services. |
| Service Recovery | A process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations. |
| Materials Handling | The short-distance movement of material between two or more points. |
| Ergonomics | The science that seeks to adapt work or working conditions to suit the abilities of the worker. |
| Customer Service | Strives to keep customers happy and creates in the customer's mind the perception of an organization that is easy to do business with. |
| Building Blocks Concept | Combining smaller packages into larger units that can be more efficiently handled at one time. |
| Voice-based order picking | The use of speech to guide order-picking activities. |
| Bench Marking | Using mesures of another orgaization's performance to judge one's own performance. |
| Packaging | Materials used for the containment, protection, handling, delivery, and presentation of goods. |
| Electronic data Interchange | Computer-to-computer transmission of business data in a structured format. |
