| A | B |
|---|
| communication | the process of sending and receiving messages |
| encoding | putting a message into the format it will be sent |
| decoding | translation of a message after it is received |
| informal communication | casual sharing of information |
| formal communication | the protocol as to how certain levels of employees interact with each other |
| written communication | recording words through writing or keying |
| verbal communication | speaking words to communicate |
| nonverbal communication | actions that send messages |
| barriers | anything that prevents clear, effective communication |
| global society | when good or services are bought and sold inside and outside of the country of origin |
| enunciate | clearly pronounce words |
| stereotyping | classifying or generalizing about a group of people with a given set of characteristics |
| culture | shared customs, beliefs, practices, & social behavior |
| ethics | principals of what is wright and wrong |
| copyright | exclusive rights awarded to the author/creator of original work |
| downloading | the process of saving files from a Web site |
| uploading | saving files to a Web site |
| text messaging | conducting a conversation by keying and sending responses via cell phone |
| social media | Internet-based tool that allows users to share information within a group |
| team | two or more people working together to reach a goal |
| facilitator | the leader of the group |
| recorder | responsible for creating minutes; written records |
| timekeeper | mindful of the time as the team works |
| encourager | positive and influences others to be positive when challenges occur |
| skeptic | challenges the team to prove the solution |
| parliamentary procedures | rules for conducting a meeting |
| leadership | the ability to motivate or guide others |
| leadership style | the way in which a manager or team leader leads employees or team members |
| laissez-faire leadership | lets team members complete tasks on thier own |
| democratic leadership | leader encourages team members to participate in the leadership process |
| autocratic leadership | no questions about who is in charge and who are followers |
| writing process | set of sequential stages for each writing task |
| four C's of communication | clear, concise, courteous, and correct |
| four stages of the writing process | prewriting, writing, post writing, & publishing |
| revising | rewriting paragraphs and sentences to improve the organization and content |
| editing | more-refined form of revising; focuses on sentence construction, wording and clarity of ideas |
| proofreading | checking final copy for correct spelling, punctuation, and formatting |
| letters | form of communication used to communicate with people outside of your business |
| memos | form of communication used internally |
| instructions | messages that can be carried out in any order |
| directions | messages that must be followed in sequence |
| boilerplate | standard responses |
| impromptu speaking | a situation in which you did not have advance knowledge |
| etiquette | are of using good manners in any situation |
| oral presentation | speech, address, or presentation given to a group |
| demographics | infromation about a group of people |
| monotone | speech delivered with same intonation, stress, & pitch |
| plagiarism | claiming somebody else's material as your own |
| digital media | integration of graphics, videos, and audio files |
| hearing | physical process; where sound waves reach your ears |
| listening | combines hearing with evaluating |
| passive listening | casually listening; may or may not hear everything said |
| active listening | fully participating as you process what other peopl are saying |
| active reading | concentrating on what you are reading |
| skimming | quickly glance through a document |
| scanning | glance through a message to find specific information |
