| A | B |
|---|
| on-the-job training | takes experienced staff away from their jobs to train new employees |
| classroom training | includes a variety of methods to both teach and actively involve the trainees in learning |
| information search | give trainees documents and have them find answers to questions |
| guided discussion | ask trainees questions that draw on their knowledge and experience |
| demonstration | tell - show - practice method |
| role-play | trainees act out situations |
| jigsaw design | small groups each study a different topic, then go to a new group and each teach the topic to other trainees |
| games | a fun way to practice information that has already been taught |
| training videos/DVDs | allows trainees to see and hear material for greater memory |
| technology-based training | includes online training and interactive CD-ROMs, good for reaching staff anywhere, anytime |
