| A | B |
|---|
| meet customer needs | Businesses are constantly trying to find better ways to |
| customers | good source of new product ideas |
| consumer panel | consists of people who have bought or are likely to buy a company’s products and who offer opinions about a product or service |
| pure research | research done without a specific product in mind |
| applied research | studies existing product problems or possible design improvements for current products |
| business | 4 major units of THIS are production, finance, human resources, and marketing |
| 4 major units | units in a business that should be involved in planning a new product |
| manufacturing | a special form of production in which raw and semifinished materials are processed, assembled, or converted into finished products |
| custom manufacturer | works with a customer to develop a unique product |
| workers today | typically trained in various areas and DON'T specialize as much |
| customer | manufacturing business often tries to locate as close as possible to |
| production scheduling | identifying the steps required in a manufacturing process, the time required to complete each step, and the sequence of the steps |
| Service businesses | fastest-growing business segment of our society |
| services | activities that are INTANGIBLE products |
| service | People who purchase THESE are also purchasing the availability and skill of the person performing the act |
| Product development | THIS includes creating new products, Changing old products, Making improvements to existing products |
| pure and applied | 2 types of product research |
| production | Manufacturing is a special form |
| mass production | use of an assembly line is an example of |
| Custom | Buildings, bridges, and computer software are produced by this type of manufacturing |
| labor supply | When locating a manufacturing company you must consider THESE factors which include supply of workers,training needed and availability & cost of labor |
| Zoning laws | laws used to identify where specific types of businesses can locate |
| human resource planning | Determining the types of jobs that are required for each part of the production process and the number of people needed for each job |
| quality management | in order for THIS to occur, the company must bileve that all employees are responsible for quality, and no defects are acceptable |
| Malcolm Baldrige National Quality Award | The national award created by Congress to encourage American companies to improve quality |
| CAD | A computer application that is used to design and test products |
| design and manage all manufacturing systems | Computer-integrated manufacturing is used to |
| United States | The world's leading service economy is in this country |
| assurance | The ability of employees to convey trust and confidence to customers is a measure of service quality known |
| Stored | A characteristic of services are that they are intangible, cannot be separated from the person doing them and they CAN'T be THISconsistent quality no matter who delivers it is not a gurantee with this type of product |
| availability | Trading in the stock market using the Internet is an example of service |
| supply and demand | scheduling more employees to work during lunch and dinner time is an example of matching what two things |
| Franchised service | these businesses maintain a variety of locations, have a consistent image, & a consistent level of quality |
| intermittent processing | Using short production runs to make predetermined quantities of products |
| kaizen | TQM principle that focuses on continuous improvements by measuring repeatable processes |
| custom manufacturing | Designing and building a unique product for a specific purchaser |
| production scheduling | Identifying the steps, time to complete each step, and step sequence in a manufacturing process |
| mass production | Process of producing large numbers of identical products |
| empathy | Caring and attention a business gives to its customers |
| kansei | TQM principle that links product users to product improvements |
| tangibles | Appearance of facilities, equipment, personnel, and promotional material |
| efficiency and safety | 2 important factors to consider in developing a factory layout |
