| A | B |
|---|
| Step One | Eye Contact! Use the person's name. |
| Step Two | If someone is talking to you, keep listening. |
| Step Three | Monitor your body's feelings. |
| Step Four | Breathe deeply. |
| Step Five | Tell yourself to keep calm. |
| Step Six | If you nee to, ask for some time to collect yourself. |
| Step Seven | Consider some of the outcomes of this situation. |
| Step Eight | Try to prioritize the outcomes.."so what if". |
| Step Nine | Reflect on past situations like this that you have had a positive ending. |
| Step Ten | Reassure yourself that you have overcome difficult moments like this before. |
