| A | B |
|---|
| Barriers | Anything that prevents clear, effective communication |
| Body Language | Gestures, facial expressions, and posture |
| Communication | sending and receiving messages that convey information |
| Communication process | A series of actions on the part of the sender and the receiver of the message |
| Context | The environmrnt in which something is committed |
| Encoding | Putting the message into the format in which it will be sent to the receiver |
| Formal Communication | A protocol as to how certain levels of employees interact with each other |
| Informal Communication | The casual sharing of information with no customs or rules of etiquette involved |
| Nonverbal Communication | Actions that send messages |
| Paralanguage | The attitude projected with the tone and pitch of voice |
| Personal Space | The space between yourself and others |
| Receving Barriers | Occurs when the audience syas or does something that causes the speaker's mesage to not be received |
| Sending Barriers | Occurs when the speaker says or does something that causes the audience to tune out |
| Verbal Communication | Speaking words to communicate |
| Written Communication | Recording words through keying to communicate |
| Communication needs | Calling a colleague to say congratulations on a job well done |
| Care in the creation of the message | Clear message language |
| Care in the creation of the message | To consider theaudience |
| Communicaiton needs | Creating a sales message to presuade customers to buy your product |
| Communication needs | Designing a digital media presentation for a meeting |
| Influence the channel selection | The expectatons of the receiver |
| Care in the creation of the message | Formulating the message |
| Influence the channel selection | The importance of having a written record of the information |
| Influence the channel selection | A level of formailty is necessary |
| Influence the channel selection | The need for the receiver to have the information immediately |
| Influence the channel selection | The number of people receiving the message |
| Influence the channel selection | To provide the relevant details |
| Influence the chhannel selection | Proximity; how close you are to the receiver |
| Communication needs | to send an instant message to a friend |
| Care in the creation of the message | Stating the purpose of the message |
| Communication needs | Writing an e-mail explaining |
