| A | B |
|---|
| behavioral viewpoint | emphasized the importance of understanding human behavior and motivating employees toward achievement |
| Hugo Munsterberg | "father of industrial psychology: first applied psychology to industry |
| Mary Parker Follett | thought organizations should become more democratic with managers and employees working cooperatively |
| Elton Mayo | devised the Hawthorne studies |
| Hawthorne effect | found that employees work harder if they think managers care about them |
| Abraham Maslow | proposed the hierarchy of needs |
| human relations movement | proposed that better human relations could improve worker productivity |
| hierarchy of needs | proposes that people are motivited by five levels of needs |
| Douglas McGregor | suggested that managers neeed to be aware of their attitudes towards workers |
| Theory X | a pessimistc, negative view of workers |
| Theory Y | a positive view of workers |
| behavioral science | relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers |
| quantitative viewpoint | emphasizes the application to management of quantitative techniques such as statistics and computer simulations |
| management science | ses mathematics to aid in problem solving and decision making (aka operations research) |
| operations management | focuses on managing the production and delivery of an organizations products or services more effectively |
