| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions. |
| Conflict | A clash between hostile or opposing elements, ideas or forces. |
| Defensiveness | Putting up an emotional guard against negative opinion. |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance. |
| Diversity | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together. |
| Etiquette | Having good manners in your dealing with people. |
| Ethics | The principles of conduct that govern a group or society. |
| Feedback | A listener’s response that tells a sender that the message is understood. |
| Initiative | Doing what needs to be done and doing it without being told. |
| Integrity | Following a strict code of conduct or standard of values. |
| Leadership | Inspiring and influencing others. |
| Mediation | To act as an intermediary; to work with opposing sides in order to resolve a conflict. |
| Memo | An informal correspondence written within an organization. |
| Negative | Not constructive or helpful. |
| Professionalism | Handling problems and criticism gracefully and maturely. |
| Punctual | Being on time. |
| Stereotype | An oversimplified and distorted belief about a person or group. |
| Tact | The ability to say and do things in a way that will not offend another person. |
| Team | A group of people who work together to set goals, make decisions, solve problems, and put ideas into action. |
| Verbal | Communicating with words. |
