| A | B |
|---|
| The ___ front door is almost as important as a restaurant's actual front door | virtual |
| What resource do people use to get an idea if they will like the restaurant | the internet |
| 5 factors to consider when trying to decide whether to take reservations or not | 1) Style of restaurant 2) number of seats 3) Project number of courses 4) how popular is your restaurant 5) placement of popular events or places near the restaurant |
| Intuition is ___, but the answer is in the ___ | powerful, numbers |
| ___ is powerful, but the answer is in the ___ | intuition, numbers |
| 5 advantages of a no-reservations policy | 1) reduces phone personnel 2) Maximizes table us through constant turnover 3) Eliminates no-show problem 4) increases bar sales 5) people outside give impression its a popular place |
| 5 disadvantages of a no-reservations policy | 1) Too crowded keeps people away 2) staff may rush covers 3) Covers may leave before seated 4) too loud as people wait with drinks 5) more space needed for waiting area |
| 7 advantages of accepting reservations | 1) Covers are happy with a guaranteed table 2) Restaurant knows how many to expect 3) Allows more efficient table assignments 4) Grows familiarity with covers names & eating preferences 5) Makes it easier to deal with special requests 6) Logs phone #s to contact covers if they left something behind 7) some places use reservations for large groups only |
| 3 disadvantages of accepting reservations | 1) Requires extra staff to work reservation desk & make calls to confirm 2) creates a no-show problem 3) requires extra effort for covers who might just want to drop in |
