| A | B |
|---|
| Hard skills | Technical skills. |
| Soft Skills | Personal qualities that impact on success in the workplace. |
| Personal qualities | Qualities that determine a person's sense of what is important. |
| Interpersonal skills | Qualities that determine a person's ability to get along with others. |
| Negotiate | To work toward agreements. |
| Ambiguous | Having more than one interpretation, thereby causing uncertainty or confusion. |
| Code of Ethics | A formal document that states the organization's primary values and ethical rules of conduct. |
| Internet | A global network of computer-based information. |
| Global marketplace | The worldwide business environment. |
| Merger | The unification of two or more companies. |
| Buyout | The purchase of one company by another company. |
| Stress | A mental or physical state of tension. |
| Composure | The state of being calm in mind and manner. |
| Poise | Ease and dignity of manner. |
| Office politics | The tactics and strategies used in an office to gain an advantage. |
| Diversity | The variety of experiences perspectives arrising from differences in culture. |
| Etiquette | Customs and rules of social or corporate correct behaviour. |
| Interpersonal communication | Personal interaction between individuals. |
