| A | B |
|---|
| Interpersonal Communication | Communication between a small group of individuals, typically in a face-to-face setting, where participants engage in minimally restricted dialogue with each other |
| Non-verbal Communication | Using anyting besides words to communicate (gestures, actions, body language, etc) |
| Verbal Communication | communication through the spoken word |
| Written Communication | Communication through writing |
| Business Communications | Sending and interpreting messages related to products, services or activities of a company or an organization |
| Communication | The process used to send and interpret messages so they are understood |
| Message | An idea expressed in symbols, words or gestures |
| Receiver | Person who hears, sees, or reads, and interprets a message |
| Sender | Person who creates and shares a message |
| Feedback | the response of a reciever to a mesage. |
| Channel | The mode or form used to send a message |
| Psychological noise | things that are going on in your head as you engage in the communication process |
| Physical noise | Physical sounds that make it difficult to hear a message |
| Semantic noise | When the receiver has difficulty understanding words, language or grammatical structure of a message |
| Physiological noise | Things like hunger, fatigue, and stress that prevents us from giving our full attention. |
| Barrier | Any obstacle that blocks communication |
| Listening | The process of hearing and focusing attention to understand an oral message |
| Environment | The physical and social setting in which a message is sent or received. |
| Active Listening | Occurs when the listener focuses his or her complete attention on the speaker |
| Assertiveness | Communicating our values, ideas, beliefs, opinions, needs and wants freely |
